Help, when you need it.
Facila works with the most personal part of your day, so support is done by people, not scripts. Reach us by email and we will get back to you — usually within two business days.
Help by channel
Connect your number, read incoming chats, and draft replies you approve.
Connect up to four accounts. Facila surfaces what matters and drafts replies.
Calendar
See what is coming up and let Facila propose events for your approval.
Slack
Facila reads the conversations you add it to and drafts replies you approve.
Slack setup & troubleshooting →Common questions
How do I get started?
Join the waitlist and, once you have access, connect a channel — WhatsApp, email, or calendar — from the app. Facila starts in read-only mode: it reads what arrives and surfaces what matters, and it never sends anything until you approve it.
Facila isn't showing my messages
Open the channel in the app and check that it says Connected. If it was recently connected, give it a minute to sync. If it still looks empty, disconnect and reconnect the channel from its settings — that re-establishes the link. If the problem persists, email us with the channel and a rough time and we will look into it.
How do I reconnect or remove a channel?
Each channel has its own settings inside the app. From there you can reconnect it (useful after a password change or an expired session) or remove it entirely. Removing a channel stops Facila from reading it and deletes its synced content.
Can Facila send messages on its own?
No. Facila proposes actions — a reply, an event — and you approve them. When you approve, you are the author of that action. Auto-send, when available, is something you turn on explicitly and can turn off at any time.
How do I delete my data or account?
You can pause Facila at any time and delete everything — messages, memory, account — in one tap. It is gone for good. For a data request outside the app, write to privacy@facila.ai.
Billing and plans
Facila is in pre-launch. There is no checkout yet — the waitlist only registers your interest and creates no charge. Prices shown on the site are indicative until billing opens.
Your content stays yours: we never train AI on your messages, you approve every action, and you can delete everything in one tap. Read our Privacy page and Terms.